Terms & Conditions

TERMS OF SALE

By ordering from this website you indicate that you understand our terms and conditions and have agreed to them. All our products are sold legally and are available over the counter in New Zealand. The trading name to appear on your statement will be Cocohché Nutrition Limited and all transactions will be billed in NZD. Cocoché Nutrition Limited is a New Zealand owned Business for Trading and registration purposes.

The purchase price of goods is in New Zealand Dollars and inclusive of packaging and freight. Orders will be processed once we receive proof of payment into the Cocoché Nutrition Limited bank account.

ORDER ENQUIRIES & AMENDMENTS

If you have an order inquiry or need an order changed please contact us for urgent resolution to your enquiry. Please quote your order number if you have it. Being informed by you immediately will ensure this can be amended quickly.

RETURNS

If you are unhappy with your purchase you may return the unopened product to us for a full refund or replacement of the goods within 30 days of purchase.

Please note the following:

Refunds for unwanted goods are made less the postage component of the original purchase price. Returns must be made within thirty days from the day you received your order. We will process your refund once your goods are received back at our premises.

Refunds are less shipping costs and a $6.50 NZD administration costs to cover Bank Fees. Once your refund has been processed you will receive an email as confirmation.

CUSTOMS DUTY & SALES TAX

We will not be held responsible for delays due to customs intervention and will not reimburse if parcels are seized by customs or charges are incurred to clear the goods.

Cocoché Nutrition Limited has no control over this and unfortunately it remains the responsibility of the individual customer.

PRICING FLUCTUATIONS

In some instances there may be small variations to the price shown on your credit card statement from the price you have paid for your order. This is because of the time delay, and subsequent exchange rate fluctuation, between the day we charge your card and the day your credit card company charges your account. A surcharge may also be added by some credit card companies for international currency transactions.

SECURITY & PRIVACY

Our website uses the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information like your credit card number while it passes through the internet.

Your name and details will be kept completely private in compliance with the New Zealand Privacy Act 1993. Nobody else will have access to your private details and we do not sell nor distribute your personal information to third parties.

Telephone numbers and email addresses allow us, if required, to contact you about your order. Your email address will only be used by Cocoché Nutrition Ltd to do the following:

1. Acknowledge receipt of your order.
2. Email a copy of your invoice/packing slip.
3. To email any correspondence relating to your order as required.
4. AND, for email newsletters which you can later opt out from.

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